Refund policy

Refund & Return Policy

At Aveline™, we want you to love your results and feel confident in your purchase. If you are not completely satisfied with your order, we are here to help.

Below are the terms and conditions of our Refund Policy.

1. 90-Day Money-Back Guarantee

We stand by the quality of our products. That’s why we offer a 90-Day Money-Back Guarantee on eligible purchases.

  • Trial Period: You have 90 days from the date you receive your order to test the product.
  • Eligibility: To qualify for a guarantee refund, you must demonstrate consistent use of the product according to the instructions provided.
  • Requirements: If you do not see satisfactory results after using the product as directed, contact our support team within 90 days of delivery with your order number and progress details.

2. Standard Returns (Unopened / Unused Items)

If you simply change your mind, you can return unopened and unused items within 30 days of delivery:

  • Products must be in their original packaging, sealed, and in the same condition as when you received them.
  • Returns initiated after 30 days of delivery (outside of our Guarantee terms) will not be eligible for a store credit or refund.

3. Return Process

To start a return or guarantee claim, please follow these steps:

  1. Contact Us: Email our support team at support@aveline.co.za with your Order Number and reason for the return.
  2. Approval & Instructions: Our team will review your request and provide you with return instructions and the correct return shipping address.
  3. Ship the Item: Package the item securely and send it to the provided address. (We recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit back to us).

Note: Unless the item arrived damaged or defective, the customer is responsible for paying all return shipping costs. Initial shipping fees are non-refundable.


4. Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon arrival. If your item is damaged, defective, or if you received the wrong product:

    • Email us within 48 hours of delivery at support@aveline.co.za.
    • Include your order number and clear photos/videos showing the damage or issue.
    • We will send out a free replacement or issue a full refund immediately—no extra cost to you.

5. Processing Your Refund

    • Once your returned item or claim is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed back to your original payment method within 5 to 10 business days, depending on your bank or card issuer.

6. Order Cancellations

    • Orders are processed quickly to ensure fast delivery (2–8 business days). If you need to cancel or change your order, please email us within 2 hours of placing it.
    • Once an order has been dispatched from our fulfillment center, it cannot be canceled and must be processed as a standard return.

7. Contact Us

For any questions regarding returns, refunds, or product assistance, please reach out to us:

    • Email: support@aveline.co.za
    • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM